Negotiation Skills

Course Overview 

Negotiation can help you achieve aims and solve problems. You will able to find creative solutions that lead to a win-win outcome to negotiations. The course will give you the confidence and skills to be able to plan and implement a successful negotiation, to deliver information in the most effective manner, using ethical procedures and to manage and plan a complex, high-level negotiation and how to work in a team.

 Course Description

The course delivery will be in one day covering a broad range of topics and areas linked to understand the process of negotiation – how to prepare, having clear aims and objectives, how and when to use different negotiating styles, strategies and tactics. It will give you the confidence to be a successful negotiator.

Tutors on the program use a range of experience and skills gained from working at an international level and offer a facilitative style to include discussions about developing analytical and communication skills that are necessary for successful business negotiations.

Course Duration 

1 Day

Course Content

• our values and how they impact on your negotiations
• understanding the nature of the gap between you and the other party
• what does win-win really mean?
• preparing for a negotiation
  • The Three Phases; Exchanging Information, Bargaining and Closing.
  • Skills for Successful Negotiating
  • Establishing Your WATNA and BATNA
  • Identifying Your WAP and ZOPA
  • Creating a Negotiation Framework
  • The Negotiation Process
  • developing a strategy for success
• conducting a negotiation
  • establishing a productive environment
  • your negotiating team and their roles
  • opening a negotiation
  • Controlling Your Emotions
  • Deciding When It’s Time to Walk Away
• skills you will need
  • assertiveness – how to be assertive, but not aggressive, in negotiations
  • questioning skills
  • listening skills
  • summarizing skills

Who Should Attend?

This course will greatly benefit professionals at all levels and productively enhance their negotiation skills with customers, colleagues, partners, suppliers, and other parties.